"Based on your research and the individual needs of each department, Success Sciences developed a customized, skill-based program that met the needs for both our external and internal customers.. The results were major time savings and increased revenue - a very positive return on our investment."

~Continental Airlines

 

"Midwest Airlines is very fortunate to have had the services of Success Sciences. Thank you for your assistance in making the Successful Customer Relationships program so successful. Supervisors and Managers were the first to go through the program. They certainly enjoyed the program and feel it is very beneficial to our employees. I would like to tell you how much we have enjoyed working together on this design and appreciate the time and effort you put into making a terrific product for our company."

~Midwest Airlines

"I would like to thank you very much for putting on a very successful full-day seminar for ADI. Your presentations lived up to your guarantee. It is obvious that you took the time to do your homework properly to understand our industry and our business. Your custom program was motivating, fun, and packed with meaty material in the workbooks to carry on after our meeting. Once again, thank you and I am confident that ADI and Success Sciences will work close together within the near future."

~ADI

"Service is the most important thing we have to offer our customers in Florida Power Corporation. We selected Success Sciences to provide service training for our Customer Service Representatives and Supervisors for several reasons: their knowledge, experience, and professionalism, their affiliation with other service consultants throughout the United States, and most importantly their willingness to work with us to develop a customized program to address our specific needs. This allowed us to build on the training we had done in the past, and also provided a framework for our frontline employees to assume responsibility and work together with their supervisors to determine the parameters of service excellence. The success we have achieved with our "Service in the Risk Zone" program has reaffirmed that our decision was the right one."

~Progress Energy

 

"The assistance and creativity of you and your staff have allowed us to begin the process of reinventing the way our "piece of the business" works. We can now see the transformative potential of our management team! This is an exciting time for our group; we are committed to working together to contribute not only to the bottom line, but also to our corporate vitality. Your guidance has truly had an impact - thank you for being obsessed with your customers!"

~Royal Caribbean Cruise Lines

 

"Since we  began the Successful Customer Relationships course, our members have noticed our service improving and they are responding. Letters I have received by members commented on how courteous, patient, and caring our representatives and front-line supervisors were while helping resolve their problems. Our front-line supervisors are receiving more compliments about our representatives than ever before. These representatives and front-line supervisors have indicated to me that these letters and compliments are a direct result of the Successful Customer Relationships course."

~Home Shopping Network

"I have gotten so many rave reviews from customers about the great skill used by our Customer Care representatives. Very often in a week we receive commendations for our well-trained customer service reps, their professional manner, and extra-mile attitude. From time-to-time, we even get asked by customers to train their employees. Your program has given us the tools to become legendary in the customer service arena."

~AT&T Wireless

 

"I wanted to thank you for the time you spent with us developing our proprietary customer service model After our session we were on our way. The picture was clear, the pieces were in place, and the last element was to pull all of the diverse elements together. We would not have been able to do that without your guidance and patient navigation of our group through the zones of what we can control and what we can't, and the levels of service."

~DFS Group Unlimited