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COLLECTING & KEEPING THE CUSTOMERS

This innovative program is a hybrid of effective collecting skills coupled with the essence of customer retention skills and strategies.  It stresses the balance between what can be two conflicting organizational goals—recovering lost revenue vs. retaining a customer at risk.  It highlights the skills of effective listening, information gathering, objection handling, negotiating and conflict resolution.  This program is essential for first party collections departments and is always customized to meet specific needs.

 

Success Principle #1 Business is a series of relationships. Our success results from making those relationship work.

OUR SOLUTIONS:

Communication Coach

CollectorTalk!

Collecting & Keeping the Customers

Syncing Up

Selection Coach

Coaching for Performance

E-Learning Tutorials

Sounds of Success

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