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COLLECTING & KEEPING THE CUSTOMERS
This innovative program is a hybrid of effective collecting
skills coupled with the essence of customer retention skills and
strategies. It stresses the balance between what can be two
conflicting organizational goals—recovering lost revenue vs. retaining a
customer at risk. It highlights the skills of effective listening,
information gathering, objection handling, negotiating and conflict
resolution. This program is essential for first party collections
departments and is always customized to meet specific needs.
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Success Principle #1
Business is a series of
relationships.
Our success results from
making those relationship work.
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