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HIGHLIGHTS OF OUR
CASE STUDIES
A
client collection organization reaped the following benefits
after Success Sciences Inc. intervention:
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19.24% increase in total dollars collected.
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24% increase in "check by phone now."
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An 8.04% increase in Now Due collecting.
Another collections client:
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Achieved an increase of 15% in 'Promises to Pay Kept' which
represented a substantial increase in revenue.
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Achieved a 10% decrease in average call handling time
representing a significant savings in operational expenses.
This improvement in efficiency was achieved along with an
improved quality score.
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Approximately 3/4 of the total performance improvement
occurred after just a few half hour sessions of the total
practice time.
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After just 2 months the pilot
group
members were performing at or about the levels for an
experienced representative.
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