COLLECTIONS EFFECTIVENESS

  Service Enhancement  |  Sales Effectiveness    |   Collections Effectiveness    |   Technical Service Enhancement  |  Coaching

OUR SOLUTIONS:

Communication Coach

CollectorTalk!

Collecting & Keeping the Customers

Syncing Up

Selection Coach

The Coaching Conversation

E-Learning Tutorials

Sounds of Success

HIGHLIGHTS OF OUR CASE STUDIES

A client collection organization reaped the following benefits after Success Sciences Inc. intervention:

• 19.24% increase in total dollars collected.

• 24% increase in "check by phone now."

• An 8.04% increase in Now Due collecting.

  Another collections client …

• Achieved an increase of 15% in “Promises to Pay Kept” which represented a substantial increase in revenue.

• Achieved a 10% decrease in average call handling time representing a significant savings in operational expenses. This improvement in efficiency was achieved along with an improved quality score.

• Approximately 3/4 of the total performance improvement occurred after just a few half hour sessions of the total practice time.

• After just 2 months the pilot group members were performing at or about the levels for an experienced representative.

• Why do companies engage Success Sciences?

• I haven't heard of you, how long have you been in business?

• What is your training philosophy?

• What industries are represented in your list of clients?

• How much of your business is repeat business, i.e., your solutions deliver results that cause clients to hire you again?

• Are your solutions fully customized for each client or just "off the shelf" solutions modified with 'find and replace' changes?

• What is a Voice Based Simulation Learning System?

• Is Success Sciences, Inc. a consulting company or a training and development company?

• Do you have a list of reference companies I may contact?

• How can I learn more?