CollectorTalk! is a revolutionary simulation learning system for the collections industry designed specifically to build interpersonal skills. Using debt-recovery scenarios, it simulates conversation including inbound or outbound debtor calls, or in-person interactions. It uses best practices from agency top performers to easily train collectors to be top performers!

CollectorTalk! is designed to compliment existing training programs by utilizing interactive simulations, reducing training time and providing management with an efficient and effective way to monitor and track training performance.

• Builds consistency in how calls are handled from one collector to another, thus maintaining brand image—even across multiple locations
• Reduces operational expenses due to reductions in average call handling time.
• New collectors are up to speed faster without practicing on live customer calls
• Reduces or eliminates the need for seasoned collectors to be trainers thereby keeping them more productive
• Incorporates listening and type-and-talk skills within many of the simulations

Simulations are developed from actual collection calls increasing the collector's confidence and effectiveness as they master the most common debtor excuses and styles.