COLLECTIONS EFFECTIVENESS

  Service Enhancement  |  Sales Effectiveness    |   Collections Effectiveness    |   Technical Service Enhancement  |   Coaching

OUR SOLUTIONS:

Communication Coach

CollectorTalk!

Collecting & Keeping the Customers

Syncing Up

Selection Coach

The Coaching Conversation

E-Learning Tutorials

Sounds of Success

We invite you to watch our 3-minute movie titled  "CollectorTalk"

Communication Coach is a voice based simulation learning system designed specifically to build interpersonal skills for your collections team. Using completely customized scenarios from your business, Communication Coach simulates the most important collections conversations your people have.

Communication Coach incorporates state-of-the-art voice based simulation capabilities that dramatically improves the skills and confidence of your employees in communicating with debtors in a compressed time frame. (Contact us for details on our case studies.)

• Your new hires will build skills rapidly, without having to practice on your actual customers. 

• This proven strategy enables all of your employees to consistently perform at or near the level of your best performers.

• Enhances the use of one’s voice as a powerful collections tool through strategic use of tone, tempo, volume and inflection.

• It will significantly improve confidence with new skills leading to more frequent use and earlier successes.

For more information please visit www.communication-coach.com