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COMMUNICATION COACH^® FOR TECHS

Communication Coach is a voice based simulation learning system designed specifically to build interpersonal skills for your help desk agent or field technician. Using completely customized scenarios from your business, Communication Coach simulates the most important conversations your people need to have.

Communication Coach incorporates state-of-the-art voice based simulation capabilities that dramatically improves the skills and confidence of your technical support people in communicating with their internal or external customers in a compressed time frame. (Contact us for details on our case studies.)  

• Your new hires will build skills rapidly, without having to practice on your actual customers. 
• This proven strategy enables all of your technicians to consistently perform at the level of your best performers.
• Enhances the use of one’s voice as a powerful sales tool through strategic use of tone, tempo, volume and inflection.
• It will significantly improve confidence with new skills leading to more frequent use and earlier successes.

For more information please visit www.communication-coach.com

OUR SOLUTIONS:

Successful Support Relationships

Syncing Up

Communication Coach

Recovery Strategies

E-Learning Tutorials

Selection Coach

Coaching for Performance

Sounds of Success

Over Promise, Over Deliver

Strategic Service Advantage

Zones of Performance

Lost Dutchman

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