TECHNICAL SERVICE ENHANCEMENT

  Service Enhancement  |  Sales Effectiveness    |   Collections Effectiveness    |   Technical Service Enhancement  Coaching

OUR SOLUTIONS:

Successful Support Relationships

Syncing Up

Communication Coach

Recovery Strategies

E-Learning Tutorials

Selection Coach

The Coaching Conversation

Sounds of Success

Over Promise, Over Deliver

Strategic Service Advantage

Zones of Performance

Lost Dutchman

 

 
E-LEARNING TUTORIALS

Imagine being able to invest in your employees with efficient and cost effective training when they need it, not just when a trainer is available.  Our standard or custom e-learning tutorials are available with your custom Communication Coach®. They are self-paced lessons designed to be 20 minutes or less of instruction, based on our proven classroom programs. We can also design custom tutorials based on your content, procedures or products. Through a blend of demonstration and practice these tutorials offer your employees a unique way of capturing and retaining the knowledge necessary to be the best at their position.  Through built in assessments you are provided with usable information for managing their usage and establishing accountability. 

Standard offerings include:

  • Vocal Qualities

  • Accent Neutralization

  • Listening Effectively

  • Building Customer Loyalty

  • Syncing Up (Building Rapport and Influence)

  • Responding Appropriately

  • Managing for Excellence

  • SimSeries for Performance Management

 

 

 

 

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