Technical Support

		TECHNICAL SERVICE ENHANCEMENT
Service Enhancement \| Sales Effectiveness \| Collections Effectiveness \| Technical Service Enhancement \| Coaching

OUR SOLUTIONS: Successful Support Relationships Syncing Up Communication Coach Recovery Strategies E-Learning Tutorials Selection Coach The Coaching Conversation Sounds of Success Over Promise, Over Deliver Strategic Service Advantage Zones of Performance Lost Dutchman We invite you to watch our 3-minute movie titled "Moving the Needle"	Our technical service quality objective is to enable your technical team to make the relationships with their customers meet or exceed the quality of their technical expertise.
	HIGHLIGHTS OF OUR CASE STUDIES A large team of field technicians measured a 26% increase in favorability rating with the techs who used our system compared with those who didn't. A large software provider recently reported a 9.29% increase in the overall customer satisfaction score of their technical people over a 6 month period when using solutions from Success Sciences. Additionally, they experienced a 75% increase in the ˜Going the Extra Mile" rating. Both increases were as a result of working with Success Sciences.		FREQUENTLY ASKED QUESTIONS Why do companies engage Success Sciences? I haven't heard of you, how long have you been in business? What is your training philosophy? What industries are represented in your list of clients? How much of your business is repeat business, i.e., your solutions deliver results that cause clients to hire you again? Are your solutions fully customized for each client or just "off the shelf" solutions modified with 'find and replace' changes? What is a Voice Based Simulation Learning System? Is Success Sciences, Inc. a consulting company or a training and development company? Do you have a list of reference companies I may contact? How can I learn more?

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