ZONES OF PERFORMANCE

Technical support service falls into one of four zones: Indulgent, WOW!, Safe or Rigid. Management participants will define each of the zones for your company and learn how to empower your employees to operate within new parameters. Your frontline employees will learn to evaluate customer situations and make appropriate decisions that benefit both the customer and your organization. The result will be a new level of customer responsiveness that provides a distinct, competitive advantage. The half-day or one-day, facilitator-led program uses highly customized case studies from your company to develop your employees’ skills, confidence and decision-making ability.

Client Outcome

“Our success lies in the fact that our customer service quality improved dramatically and the customer responded... The introduction of “Service in the Risk Zone” turned the airline product around.” 

                                                                                                                                           ~Airline