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THE RECOVERY STRATEGIES WORKSHOP

"The process is the solution."

You already know that dissatisfied customers typically tell eight to ten other people about their negative experiences. However, 95% of customers whose complaints are handled quickly and with a sense of concern will continue to do business with you.*

This customer service workshop will provide your team with a specific process and customized recovery strategies. Your people will learn how to respond more quickly to problems with profitable solutions and they won't "give away the store".

The process is guaranteed to increase customer retention and deliver rapid ROI for your organization.

*Research by Technical Assistance Research Programs.

OUR SOLUTIONS:

Successful Customer Relationships

Syncing Up

Communication Coach

Recovery Strategies

E-Learning Tutorials

Selection Coach

Coaching for Performance

Sounds of Success

Over Promise, Over Deliver

Strategic Service Advantage

Zones of Performance

Designing the Service Experience

Customer Service Commitment Profile

Speeches and Keynote Speakers

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