SELECTION COACH

Employee churn in any business is an expensive proposition. As one example, the average cost of replacing a single employee varies across industries, but can range from $5,000 - $12,000. Annual turnover statistics are typically 33%, and often much higher for outbound call centers.

• Selection Coach is a computer-based simulation training tool that reduces expensive employee turnover and powerfully supports the new hire selection process. It effectively addresses a major cause of employee turnover - a poor person/job match.

• Selection Coach provides new hire job applicants a realistic preview of the types of conversations that they will be handling in the new job. It serves as a self-screening tool that enables candidates to select themselves out of the hiring process when they recognize that they may not be interested in, suited for, or capable of performing the job.

• Selection Coach can also generate recorded examples of how applicants perform on the phone or in face-to-face conversations, replacing the need to conduct time consuming role-plays with applicants to see how they sound.