A major cruise line:

A customer satisfaction survey results reflect ratings of customers taken before and eight weeks after a Success Sciences training intervention. The results reported are as follows:

• Prior to the training initiative, 52% of respondents across all categories were either not at all satisfied or not very satisfied� with our company's service and problem resolution.

• Subsequent to the training, this figure decreased to only 1%.

• Prior to the training, only 7% of respondents were either extremely satisfied or very satisfied� with our service. Subsequent to the training, this figure increased to 84%.

• Since the training, the company's service rankings improved to the highest among major cruise lines as all other cruise line rankings declined, showing a preference for our brand.

A major rental car company reports:

The progress of Success Sciences training program has been measured for four months with the following progress:

• The Professionalism rating increased from 59% to 90%

•  A steady and progressive increase in the sale of full size and higher sized vehicles, resulting in a much higher average margin and an increase of 3% in the Close Ratio over the previous year.

• We have concluded that the increase in our performance statistics is a direct result of the Success Sciences training, coaching and monitoring program.