A major cruise line…

A customer satisfaction survey results reflect ratings of customers taken before and eight weeks after a Success Sciences training intervention. The results reported are as follows:

• Prior to the training initiative, 52% of respondents across all categories were either “not at all satisfied” or “not very satisfied” with our company’s service and problem resolution.

• Subsequent to the training, this figure decreased to only 1%.

• Prior to the training, only 7% of respondents were either “extremely satisfied” or “very satisfied” with our service. Subsequent to the training, this figure increased to 84%.

• Since the training, the company's service rankings improved to the highest among major cruise lines as all other cruise line rankings declined, showing a preference for our brand.

A major rental car company reports…

“The progress of Success Sciences’ training program has been measured for four months with the following progress:

• The Professionalism rating increased from 59% to 90%

•  A steady and progressive increase in the sale of full size and higher sized vehicles, resulting in a much higher average margin and an increase of 3% in the Close Ratio over the previous year.

• We have concluded that the increase in our performance statistics is a direct result of the Success Sciences training, coaching and monitoring program.”

• Why do companies engage Success Sciences?

• I haven't heard of you, how long have you been in business?

• What is your training philosophy?

• What industries are represented in your list of clients?

• How much of your business is repeat business, i.e., your solutions deliver results that cause clients to hire you again?

• Are your solutions fully customized for each client or just "off the shelf" solutions modified with 'find and replace' changes?

• What is a Voice Based Simulation Learning System?

• Is Success Sciences, Inc. a consulting company or a training and development company?

• Do you have a list of reference companies I may contact?

• How can I learn more?