CREATING A STRATEGIC SERVICE ADVANTAGE

Executive Session

This half-day or one day session will create new distinctions about how to maximize your  investment in service improvement efforts, reduce the probability of making the mistakes most organizations make, and identify specific payoffs directly and indirectly related to your organization's approach to service quality. 

This executive forum will help you and your organization identify potential vulnerabilities, roadblocks and high leverage opportunities that go beyond 'quick fixes'.  We guarantee you will obtain new insights for approaching the service quality issues and opportunities in your organization. Areas covered in this forum include:

• What world class organizations are doing to achieve a sustainable service advantage.

• Fifty specific mistakes organizations make that reduces the service advantage available to them and how to avoid them.

• The power of alignment in your organization.

• What percentage of your customer base are 'customers at risk' ? Learn the impact it can have on your organization.

• The empowered workforce as a genuine service advantage; and why most empowerment initiatives fail.

• A systemic approach to long term payoffs and competitive advantage through service quality.